Delivery & Returns
1. DELIVERY
Deliveries are based on fixed delivery dates and only available in Canada. Unforeseen late deliveries do not entitle customers to damage claims.
1.1 CONDITIONS
Deliveries are based on fixed delivery dates and only available in Canada. Naturel Argania does not deliver to Postal Boxes. Unforeseen late deliveries attributable to carriers do not entitle customers to damage claims.
1.2 DELIVERY COSTS & TIMES
Know the delivery costs before even placing your order.
| Fixed delivery costs and times | Costs | Place your order before 6 p.m (EST) to receive your order within |
|---|---|---|
| Quick | 19,99 $ | 3 business days |
| Standard | 12,99 $ | 5 business days |
| Economy | 11,99 $ | 10 business days |
* The bags will be delivered separately within 9 to 11 business days.
For orders to the Yukon, Northwest Territories and Nunavut, the following surcharges will apply: $ 5 for the Economy delivery and $ 15 for the Standard delivery. Quick delivery is not available for these territories at this time.
Fixed delivery costs
Regardless of the number of items you order, you’ll get one low price per delivery. Simply choose the time that suits you at the end of the order and take advantage of these discounts to save money!
Quick delivery
Three-day delivery is available for orders to Canada placed before 6:00 pm (EST) and we guarantee fast delivery to all mailing addresses, except PO Boxes, some remote areas, and for certain products.
Delivery Details
The above-mentionned fixed delivery costs do not apply for shipments outside Canada. Delivery times are applicable only for orders placed before 6 p.m (EST).
- Delivery times are applicable only for orders placed before 6 pm (EST). Note that delivery times are counted from the date of payment receipt (it is immediate for orders by credit cards).
- We deliver most orders during working hours. Please provide an address where someone can receive the package in person.
- Urgent orders are delivered within 3 business days from the following day the order is placed.
1.3 DAMAGE DURING SHIPPING
Upon delivery, if you notice that your package has been damaged or opened, we recommend that you follow the steps below:
- Inform the delivery person immediately, at the time of delivery and before signing
- Ask the delivery person to note, in writing, the type of damage present upon delivery (e.g., “Package Opened”, “Package Damaged”, etc.). Always do this before signing.
- Ask the delivery person to let you open the package to check for missing and/or damaged items.
1.4 MISSING ITEMS
If you discover that a product is missing from your order after accepting delivery, please contact us at contact@naturelargania.com, within 5 days of receiving your order, and specify:
- The order number
- Your product(s) number or a detailed description of the missing product(s), on your invoice.
1.5 ABSENT DURING DELIVERY
If you were absent during delivery of your package, Canada Post will notify you by leaving a delivery notification card. This card indicates the date of the attempted delivery and the address of the nearest outlet where you can pick up your package. Canada Post will hold your package(s) for 15 days.
2. RETURNS
If you are not satisfied with your purchase on Naturelargania.com online store, we will refund the purchase amount (product price + taxes) on naturelargania.com of any new or gently used item.
Each request for a refund will be assessed and accepted by our Customer Service. Returns are processed within 15 days of receiving them. You will receive an email confirmation when your refund has been completed.
Product(s) purchased online that are overused or finished are not eligible for a return. In cases where a returned product is deemed to have been significantly used or has been finished altogether, the request for a return and refund will be denied.
Return Address :
Naturel Argania
460 rue Saint-Joseph Est
Québec
Qc G1k7Y1
Important
FINAL SALE items cannot be exchanged or refunded. These conditions apply to online purchases on naturelargania.com. Items purchased in pharmacies cannot be returned, refunded or exchanged by Naturel Argania head office.